KLAYVRA LLC

1. Introduction

At KLAYVRA LLC, we are committed to ensuring your satisfaction. This Return & Refund Policy explains the procedures, timelines, and conditions for returns, refunds, and order cancellations.

2. Return Eligibility

Items are eligible for return if they are in original condition, unused, and in the original packaging. Proof of purchase is required for all returns.

3. Return Period

Customers can request a return within 30 days from the date of delivery. Returns requested after this period may not be accepted.

4. Refund Period

Once we receive and inspect the returned item, refunds are typically processed within 7 business days. Refunds will be issued via the original payment method.

5. Return Process

To initiate a return:

  1. Contact our support team at support@klayvra.com or call +1 (502) 722-8483.

  2. Provide your order number and reason for the return.

  3. Follow the instructions provided by our support team to ship the item back.

6. Return Address

Please send all returns to the following address:
KLAYVRA LLC
1155 Buck Creek Rd, Ste 800, Simpsonville, Kentucky 40067, United States

7. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

8. Order Cancellation

Orders can be canceled before they are shipped. To cancel, contact our support team immediately. Once an order has been shipped, it must be processed as a return according to the return policy.

9. Non-Returnable Items

Items that are damaged due to misuse, or not in original condition, may not be eligible for return or refund.

10. Partial Refunds

Partial refunds may be granted in cases where items are returned in less than original condition, damaged, or missing parts.

11. Exchanges

Currently, we do not offer direct product exchanges. Customers are advised to request a return and place a new order if needed.

12. Contact for Returns

For any questions or assistance regarding returns, refunds, or cancellations, please contact us: